Shipping & Returns
Shipping Information
We offer free domestic ground shipping within the United States. We offer rush shipping for an additional $20.
Please note that delivery days are business days and we do not offer Saturday or holiday delivery services.
Product Return Policy
Purchases made online are available for refunds only; exchanges are not permitted.
In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may request a Return Authorization number within 15 days of the date you receive the package for credit to your original payment method.
You can request the Return Authorization number by emailing help@cio-usa.com.
Any returns sent without a Return Authorization number or postmarked after 15 days of receiving an Authorization number will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
You may return your product(s) for a refund if:
- The item has been unworn.
- All items including the frame, case and cloth are returned.
- The item is free of any damage caused by the customer.
- The item is returned in its original packaging
We will only refund the original shipping cost/handling fees on your order if you received the incorrect item or the item sent was defective.
If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.
The return value is determined by the last retail price of the item. PLEASE NOTE: We do not accept returns on products that were not purchased via this website. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as Colors in Optics, Ltd. is not responsible for packages lost in transit. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price.
* Please note: We reserve the right for final approval on all returns.