FAQs

CAN I HAVE MY LENSES CUSTOMIZED OR FILLED WITH A PRESCRIPTION?

At this time, we are not able to customize or fill prescription lenses through the website, but your local licensed optician can assist with prescription lenses and/or changing the lens color of a sunglass.

Our customer service department can help you find a local, trusted optician. Email us at help@cio-usa.com.

WHERE CAN I FIND A STORE NEAR ME THAT CARRIES YOUR PRODUCTS?

Our customer service team can help you locate a local optical shop that sells the Colors in Optics collection. Please email us at help@cio-usa.com.

WHY DOES MY FRAME LOOK DIFFERENT THAN IT DOES ON THE SITE?

Due to variations of digital screens, the colors on your computer screen or mobile device may appear different than the actual product. In addition, many of our frames are made of handmade, custom acetate, which may not look identical to the frame pictured online.

WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?

Yes. Your credit card will be charged upon placement of the order, at which time you will receive an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has shipped.

I HAVE AN OPTICAL STORE AND I'M INTERESTED IN CARRYING THE COLORS IN OPTICS COLLECTION WHOLESALE. HOW DO I VIEW YOUR WHOLESALE CATALOG AND PLACE AN ORDER?

We have an online B2B site where you can view our entire wholesale catalog and place orders.

You can request access by clicking on the link on the top right hand corner of the homepage that says "Retailer Login".

You can then click the link "Request Access" and fill out the form. Your credentials will be processed within 1-3 business days.

Please contact our customer service at help@cio-usa.com for assistance.